Shipping policy
1. Processing Time
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Orders are typically processed and fulfilled within 1-3 business days (excluding weekends and holidays).
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During peak seasons or sales, processing times may take slightly longer (up to 5 business days).
2. Shipping Methods & Delivery Times
We offer the following shipping options (may vary by location):
Domestic Shipping (Within the United States)
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Standard Shipping: 7-14 business days
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Expedited Shipping: 4-7 business days
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Express Shipping: 2-4 business days (additional fees apply)
International Shipping
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Shipping times vary by destination (typically 7-21 business days).
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Customers are responsible for any customs fees, taxes, or import duties.
3. Shipping Rates
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Free Standard Shipping on orders over $50 (U.S. only).
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Flat-rate shipping for orders under $50: $5.99 (U.S.).
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International shipping costs are calculated at checkout based on location.
4. Order Tracking
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Once your order ships, you’ll receive a confirmation email with a tracking number.
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If you don’t receive tracking information within 5 business days, please contact us at mercinewyork@outlook.com.
5. Shipping Address & Changes
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Please double-check your shipping address at checkout—we cannot modify it once the order is placed.
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If an order is returned due to an incorrect address, reshipping fees may apply.
6. Delays & Lost Packages
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While rare, delays can occur due to carrier issues or unforeseen circumstances.
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If your package is lost in transit, contact us, and we’ll help resolve the issue.
7. Returns & Exchanges
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See our Return Policy for details on returns and exchanges.
Contact Us
For any shipping-related questions, email us at mercinewyork@outlook.com.